I remember when I was old enough to have a job at the local McDonald's, then at a clothing store at the mall and then at a local grocery store, proper Customer Service was stressed. Employees would get yelled at if it wasn't given proper attention.
Is it even in the employee handbooks anymore? Does it even have a definition in the dictionary?
I bitched about the Customer Service with the airline the hubby and I chose to use for our holiday travel last week. But, now it is time to bitch about 2 other specific instances of Customer Dis-Service that we experienced this weekend...in the same day.
We do our grocery shopping on Saturdays and, because we had a busy day of taking down our Christmas decorations and then running around at the mall, we did our grocery shopping a little later than we normally do. The store we choose to frequent closes at 9 and we started our shopping somewhere around 8-ish. We were in the 2nd to last aisle when we passed a male employee talking to an off-shift female employee. The male employee said to the female employee...in about as snide a voice as his little bitch ass could muster..."Walmart is open 24 hours." Of course, this seemed directed at the hubby and I. Excuse the Fuckity Fuck out of me! We are loyal customers at that store. Show some damn respect! Especially since I could be lodging a weekly complaint about how their baggers put the milk carton in with our bread and poisonous chemical cleaners in with our deli meats! Shut up, Asshole! I'll shop till 8:59 pm if it fucking pleases me! Your store closes at 9 and we were out of there and on our way home by 8:45!
The second Customer Dis-Service happened earlier that day at a fast food restaurant. I ordered a chicken salad. I went to get our drinks while the hubby paid and waited for the tray, while the manager talked loudly about the Sunday night game he was supposed to watch at his house with a group of his friends. He had a bet on the game and it would have meant him getting a tattoo or something...who gives a shit? He also talked about how he was going to go to a rival fast food restaurant and get a tray from them for the event. Nice! I picked a table, grabbed some napkins and Ketchup for the hubby then sat down to dig in. Where was my chicken? I went back up to the counter and had to wait while all of the employees stood behind the grill and chatted with one another, then I was noticed as the manager told "Jose" to find out what I wanted. I got my chicken, sat back down and put my salad dressing on the salad to find that I didn't have a utensil with which to eat my salad. I went back up to get a fork and a plastic bag to carry my salad in as the hubby was now more than halfway through with his meal. I got my fork and was finally able to start eating!
This restaurant's manager is an ass. He wouldn't serve a man that came in with a Steelers jersey on. And, in the past, he loudly talked with another employee about his visits to a "Swingers Club"...and, no...I am not talking about a club that specializes in Swing Dancing. This guy has no filter. Now, don't get me wrong, his conversation about the Swingers Club was entertaining. Mostly because the hubby and I are probably one of the only people in that restaurant that know what that club is...not from experience, get your minds out of the gutter. That club used to be advertised on late night television during commercial breaks from shows like Blind Date and 5th Wheel.
So, my conclusion is that Customer Service is now one with the shitter.
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